Virtualization Requires Server-side CRM Integration

Client Virtualiserung is on the rise, but the user does not want local CRM integration in their Outlook client. Greifenberg/Munich, March 9, 2011 Omni technology solution (, the first provider of a server-side integration of different CRM systems, supports with Riva CRM Integration Server CRM integration with Terminal Services or remote desktop services. Instead of local client plug-ins, Riva is installed once on the server and connecting CRM systems such as Oracle CRM on demand, MS Dynamics CRM and Salesforce with the Exchange Server and seamlessly with the respective email applications such as Outlook or webmail. In addition to synchronize your address book and calendar, Riva syncs sales opportunities, requests and offers with the e-mail client. Riva also provides automation capabilities to reduce the costly data entry in CRM and increase acceptance and data maintenance of the CRMs.

In the recently released IDC study “Virtualized client computing in Germany 2011″ by IDC, 60 percent of respondents assume that is the client virtualization will establish in the coming years on the market.1 are at client virtualization however often employed local plugins for CRM integration with the mail system no longer supported. CRM integration with Outlook will deliver more effective use of CRM without question. The installation of local client plug-ins is a challenge during installation and maintenance especially for large companies with many CRM users. When a client virtualization these plugins can also often not further used.” Says Dr.-ing. Thomas Farley, Omni Germany. Server-side CRM integration with Riva provides all users with seamless integration with only one installation on the server, irrespective whether iPad use a remote desktop Outlook, Outlook Web access in a Virtualiserungsumgebung such as Citrix or even a.” Riva is designed for Exchange and GroupWise to the frustrating, complex restrictions on traditional client-based plug-in-in the to overcome and to enable a transparent integration with your CRM system. Riva Integration Server helps administrators not only the setup of the CRM integration.

CRM system administrators can set the server rules, which users what information can see and change and how often they are synchronized with the e-mail client. Riva Integration Server provides transparent, server-side CRM integration, synchronization, and interoperability between all Microsoft Exchange and Novell GroupWise mail clients, including: Outlook 2010, Outlook, Outlook Web access, Outlook on Terminal Services, Microsoft BPOS, Office 2011 for Mac, Microsoft Entourage 2008 and 2004, and the native Mac OS X applications (mail, iCal, address book). The supported CRM systems include Salesforce Microsoft Dynamics CRM; Microsoft Dynamics NAV, Oracle CRM on demand, SugarCRM, SageSaleslogix, Sage CRM, NetSuite, [email protected], ietelcrm, GoldMine and DatSync suite. More information by phone under + 49 8192 99733 25 or via email at interested parties at Omni. Under integration/downloads / free 15tagige trial version can be downloaded from Riva Integration Server download. About Omni: Omni increases the productivity and efficiency in companies and Government agencies with its solutions for CRM integration and identity management. the flagship product eControl allows network administrators, management, provisioning, audit, and user self management easy and secure to delegate non-IT employees. about Riva integration server Omni’s latest development, delivers an advanced CRM integration Riva integration server, – as an alternative to local Outlook plug-ins – a server-side integration for Microsoft Outlook, Outlook Web mail, Microsoft Entourage for Mac, Mac mail, iCal and address book, Novell GroupWise, BlackBerry, iPhone and other Exchange ActiveSync-enabled mobile devices offers. 1 news/issues/business/2034023/studie_client_virtualisierung_ist_auf_dem_vormarsch /.

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