Otto Group

BFS offers services in the areas of call centre, customer management, E-Commerce, warehousing and distribution. BFS also founded to provide services to Internet retailers. “This expectation confirmed?” Danilo Georg: The potentials in the field of E-commerce are enormous. Most of our clients use exactly this growing sales channel and can perform the processing of the BFS. There are not many companies in the competitive environment, that have this long and varied experience, such as the FSO.

Unless we insert our expertise, we have the opportunity, making this enormously growing service demand in this business and to grow together with our clients in partnership in the coming years. About 50 percent of our customers operate in Internet trading, the other half in the conventional shipping. “Is it national asylum and now also international?” Danilo Georg: we have already successfully taken the first steps in the international settlement. In addition to the daily delivery, for example, after France, Austria and England we supply recently also in Holland and Russia. For some of our clients, we even all over the world send their end customers and perform the complete communication and payment processing.

About five percent of our revenue is redeemed by activities abroad. “How many workers employed one in which areas? How much has the BFS sales/profit on the overall result of Baur?” Danilo Georg: The FSO has more than doubled its number of employees in the last two years. We employ directly over 700 people and do everything we can to maintain our growth accordingly. The bulk of our employees and employees lies in the field of communication. We are, for example, one of the largest training establishments for “merchants for” Dialogue marketing”and offer highly innovative controls and development opportunities. In General, lies the BFS in all areas in the planning horizon and writes in the black since the first fiscal year. “What takes one for 2010?” Danilo Georg: Some larger contracting authorities outside the door who are currently in the preparation phase of the project are for the next year. The interview was carried out by the Frankish day, Tuesday 28 July BAUR Fulfillment offers the entire supply chain for successful fulfillment outsourcing solutions (BFS). On the basis of the experience of distance trade, a leading fulfillment provider has evolved in the last two years in Burgkunstadt. More than 25 customers, mainly composed of the shipping trade and brand-name manufacturers area, already on the complete solutions of provider. All individual services offered also modular. Over 50 percent of the volume is already outside of the Otto Group. The BFS operates successfully as a Group-independent provider and provides for many years grown know-how including personnel, technology and space than synergy potential. The existing service areas include:? E-Commerce? Warehousing ‘Distribution’ call center? Accounts receivable management could be set alone each in the last two years in the field of communication of the BFS over 150 call center agents. The FSO is also one of the leading training companies in the area merchants for communication marketing and is, together with the mother company BAUR shipping, the largest employer in the District of Lichtenfels (Oberfranken). Over 14 million customer contacts are handled today per year via telephone, email, as well as more channels through the call center. The personnel structure is 1,150 of agents in Upper Franconia. To meet the requirements of the international market, more than 16 languages covered are on sale. More information about baby fulfillment solutions here: fulfillment.html fulfillment/call_center.html fulfillment/ecommerce.html fulfillment/debitorenmanagement.html fulfillment/warehousing.html fulfillment/distribution.

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