Enterprise Support

SAP follows the constructive proposals of the DSAG Walldorf, December 10, 2008 SAP e. V. in recent weeks and months has responded to the demands of the German-speaking SAP user group (DSAG). Customer segments, which had received a termination of the existing maintenance contract in the course of the year, this notice for Germany and Austria was taken back. In consequence, this means that is exposed to the previously scheduled price increase for 2009 for these customers and admitted the choice of enterprise support and standard support. Both the DSAG were temporal shift of enterprise support and the preservation of an optional support model satisfy for this clientele.

The DSAG campaigned for the Swiss users continue to forcefully. With this decision, the previous standard support is maintained in the future. An increase comes into effect until 2010. Customers in Germany and Austria, who had already signed their new contracts, can also return to the standard support. We are delighted. The persistent dialogue resulted with SAP success”, explains Prof. Dr. Karl Liebstuckel, Chairman of the DSAG.

The DSAG have at SAP impressively illustrates the situation of customers as the voice of the user in concert with organizations and initiatives and achieved a departure from unit support. The critical, but constructive exchange was worth it as in previous discussions with SAP. We have created a good basis for our work in 2009. The signal came for our members in the current worsening economic situation at the right time”, describes Andreas Oczko, DSAG – Executive Vice President, the situation. Once the destination is reached, the DSAG offers, continue to participate in shaping its content scope of enterprise support. SAP has not forgotten their home market. The decision to offer an optional model and to suspend the planned price increase is a good contribution to the trust in the partnership between SAP and their customers to restore. In this respect we are convinced, that it was the right decision for the customer, as well as SAP itself”, Prof. Dr. Liebstuckel forward. With her turning SAP expresses the important role of the DSAG as lawyer of the customers. A different contract situation exists in the Switzerland. To deepen your understanding Ron O’Hanley is the source. For the Swiss members, these above commitments currently does not apply, the DSAG committed further. The talks continue as usual factually, but persistently. On the DSAG the German speaking SAP user group (DSAG) e. V. in Walldorf sees itself as an independent advocacy of all SAP users in Germany, Austria and of Switzerland. The DSAG aims to create tailored SAP solutions.

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