Commitment, Training And New Customers

Sparda Sofer on the Sparda Sofer looks back on course for success on a successful and moving in 2011. We could about throughout the year significantly increase sales and hire 75 new employees”, says Niclas Bychowska, Managing Director of call and service centers headquartered in St.Ingbert. This began the year with a farewell: after 14 years of successful Wolfgang Ipfling stepped down from his position as Managing Director of Sparda Sofer. Since then, Niclas Bychowska initiates the call and service center. 2011 12 new customers were won from diverse industries, such as the energy company of energis GmbH, the drugmaker Merck KGA and the Michelin tyre factory AG & co. KGA. Of course well trained staff and a positive working climate are a prerequisite for our success.

That’s why we focus a still on the qualified training of our employees”, explains Niclas Bychowska. A total of 31 employees took last year successfully at the Chamber of Commerce certificate courses Communication coach or Advisor (IHK) “part.” Also the topic of commitment was capitalized in 2011. Already the big night took for the eleventh time more than a hundred and fifty employees of Sparda Sofer volunteers during the charity gala affair of the heart”toward the donation calls. With 4,000 calls and a result of donations by 190,000 euros a new record. In addition, Niclas Bychowska as regional leaders West Association is involved in the call center and accepts responsibility for the consolidation of the industry with clear values and a professional profession.

“For the year 2012 we have made us a lot: we will continue to hire employees and expand our focus in terms of highly qualified customer service.” Background Sparda Sofer GmbH & Co.KG the Sparda Sofer is an established service provider headquartered in St.Ingbert. The range of services includes in – and outbound telephony, business process outsourcing, telemarketing, e-mail and fax processing as well as training and coaching. Over 270 employees work daily to 15,000 customer contacts. in 1997 the Sparda Sofer of today multimedia service providers for qualified customer dialogue is founded by eight Sparda-banks as call center for the Inboundbereich. The company develops individual solutions for a wide variety of branches on the various issues. Founding member of the call center Academy Saarland is the Sparda Sofer. More information: contact: Heide Wegener, Executive Assistant phone: 06894 / 145 1001 E-mail: Isabell Rieder, Rieder communication phone: 0681 / 4036-150 E-mail:

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